Last updated: January 22, 2026
Welcome to the Trezor group Crypto Wallet Service. Please read these Terms and Conditions (“Terms”) in their entirety before accessing, registering for, downloading, installing, or using Our Service. These Terms establish a legally binding contract between You (“You” or “Your”) and the Company (“We”, “Us”, or “Our”), governing the provision, access, and use of the Service. By completing the registration process, creating a Wallet, initiating any Transaction, or otherwise engaging with any aspect of the Service—whether through the website, mobile application, or API integrations—You affirm that You have carefully reviewed, fully understood, and unconditionally accept these Terms, including all referenced policies and guidelines.
If You are entering into these Terms on behalf of a business, organization, or other legal entity, You represent and warrant that You have the requisite authority to bind such entity to these Terms. Should any provision herein be unacceptable to You, You must immediately discontinue all use of the Service and delete any associated applications or data from Your Device.
These Terms are designed with a strong emphasis on user empowerment, transparency, and compliance with European Union (EU) regulatory frameworks, including the Markets in Crypto-Assets Regulation (MiCA), the General Data Protection Regulation (GDPR), the Electronic Money Directive (EMD2), and the Fifth Anti-Money Laundering Directive (5AMLD). As a non-custodial wallet service, We prioritize Your control over Your Crypto Assets while providing robust tools for secure management. However, the volatile and unregulated nature of Crypto Assets means inherent risks—such as total loss of value, irreversible Transactions, or security vulnerabilities—which You must fully acknowledge and assume.
These Terms incorporate by reference Our Privacy Policy (detailing data collection, processing, and rights), Acceptable Use Policy (outlining prohibited activities), and Fee Schedule (specifying any applicable charges). In the event of inconsistencies, these Terms shall prevail unless EU consumer protection laws dictate otherwise. We recommend consulting independent legal or financial advisors before using the Service, especially for high-value Transactions or complex strategies.
Your use of the Service may also be subject to additional terms from third-party providers (e.g., blockchain networks or integrated exchanges), which You agree to review and accept separately.
Throughout these Terms, capitalized words and phrases carry specific meanings as outlined in the Definitions section below. These definitions apply uniformly regardless of whether the terms appear in singular, plural, masculine, feminine, or neuter form. For interpretive purposes, headings and subheadings are for convenience only and do not affect meaning. References to “days” mean calendar days unless specified otherwise. Where context requires, terms shall be construed broadly to effectuate the purposes of these Terms, in alignment with EU principles of good faith, fair dealing, and consumer protection under directives such as the Unfair Contract Terms Directive (93/13/EEC). Any ambiguities shall be resolved in a manner that protects Your rights as a consumer, to the extent mandated by law.
The following key terms are defined as follows for clarity and consistency:
By accessing or using the Service, You explicitly acknowledge and agree that:
Eligibility Requirements: To use the Service, You must:
We reserve the right to verify eligibility at any time, including through third-party screening tools, and to suspend or terminate access for non-compliance without liability.
Your use of the Service must promote a safe, lawful, and ethical environment. You covenant to:
Security Duties: As the sole custodian of Your Private Keys, You must:
We employ state-of-the-art measures (e.g., end-to-end encryption, anomaly detection) but cannot guarantee absolute security against user negligence, phishing, or external threats. You indemnify Us against losses from Your security lapses.
Account and Wallet Setup: Registration involves providing an email, creating credentials, and generating a Wallet. We derive Your Public Key and Private Key using industry-standard cryptography (e.g., ECDSA for Bitcoin). You must immediately back up Your Private Key phrase (typically 12-24 words) in a secure, offline manner. Failure to do so may result in permanent loss of access. Wallets are hierarchical deterministic (HD) for multi-account support, but You bear responsibility for seed phrase integrity.
Transaction Execution: All Transactions require Your explicit authorization via the Service interface. Steps include:
Transactions are final upon Blockchain inclusion; We cannot reverse, pause, or refund them. Delays may occur due to network congestion, low fees, or forks. Supported Blockchains are listed in Our documentation; adding new ones requires updates and may involve migration risks.
Swaps and Integrations: If enabled, in-app swaps via third-party DEX aggregators (e.g., 1inch) are facilitated but executed off-Service. You consent to routing data to partners, with slippage and impermanent loss risks disclosed upfront.
Fees Structure: The Service is free for basic use, but:
We reserve the right to adjust fees with 30 days’ notice, excluding regulatory-mandated changes.
The Service, including its code, UI/UX design, logos, documentation, and underlying algorithms, constitutes proprietary intellectual property owned by the Company or licensed from Affiliates/third parties, safeguarded by EU copyright law (Directive 2001/29/EC), trademark regulations, and database rights (Directive 96/9/EC). You are granted a limited, revocable, non-sublicensable, non-exclusive license to access and use the Service for Your personal, non-commercial Wallet management during the Term.
This license prohibits reverse-engineering, decompiling, disassembling, or creating derivative works. Any open-source components are subject to their respective licenses (e.g., MIT, GPL), disclosed in Our repository.
User Content: By submitting content (e.g., feedback, bug reports, custom labels), You grant Us an irrevocable, worldwide, royalty-free, fully paid-up license to use, modify, distribute, and incorporate it into the Service without compensation or attribution. You retain ownership but waive moral rights. All User Content must comply with Our Content Guidelines, and We may moderate or remove violative material at discretion.
The Service may contain hyperlinks, APIs, or embeds to external resources (e.g., Blockchain explorers like Etherscan, DEXs, or NFT marketplaces) to enhance functionality. These are provided as conveniences and do not constitute endorsements.
We disclaim all control, responsibility, or liability for third-party content, privacy practices, security, availability, or compliance. Interactions with such parties are at Your sole risk, governed by their terms. You agree to indemnify Us against claims arising from Your third-party engagements facilitated via the Service.
For integrations (e.g., WalletConnect), You authorize data sharing limited to what’s necessary for operation, in line with GDPR’s purpose limitation principle.
By You: You may terminate at any time by deleting Your Account via settings, exporting Your Wallet, and ceasing use. This does not cancel pending Transactions or relieve accrued obligations.
By Us: We may suspend (temporarily) or terminate (permanently) Your access immediately, without notice or liability, for reasons including:
Upon termination:
Suspensions allow for resolution (e.g., verification upload); repeated issues lead to termination. Appeals may be submitted via support, but decisions are final.
The Service is provided “AS IS” and “AS AVAILABLE,” with all faults, defects, and limitations inherent to blockchain technology. To the fullest extent permitted by EU law (e.g., Consumer Rights Directive 2011/83/EU), We disclaim all express, implied, statutory, or other warranties, including:
No oral or written advice from Us creates warranties. You acknowledge that beta features or experimental integrations carry heightened risks. Mandatory EU consumer guarantees (e.g., conformity for digital services) remain intact where applicable.
In no event shall Our aggregate liability—whether in contract, tort, strict liability, or otherwise—exceed the greater of: (i) fees paid by You in the 12 months preceding the claim, or (ii) €100. This cap applies per claim and excludes gross negligence or willful misconduct.
We shall not be liable for indirect, incidental, consequential, special, or punitive damages, including:
This limitation holds even if advised of potential damages or if remedies fail essential purpose. Crypto Assets’ speculative nature amplifies risks, which You expressly assume.
You agree to defend, indemnify, and hold harmless the Company, Affiliates, officers, directors, employees, and agents from all claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising from:
We reserve the right to assume control of Your defense, with Your cooperation required.
These Terms are governed by the laws of England and Wales, excluding conflict-of-laws rules. For EU residents, mandatory consumer protections from Your home Member State apply, enhancing rather than replacing English law where stricter.
Strive for amicable resolution: Contact support@trezorgroup.com with details for informal mediation within 30 days. If unresolved:
No class, collective, or representative actions permitted; disputes must be individual. Prevailing party recovers costs.
As an EU consumer, You benefit from enhanced safeguards:
Contact Our EU support for assistance; complaints may escalate to national authorities (e.g., FCA in UK equivalents).
If any provision is held invalid or unenforceable, it shall be reformed to the minimum extent necessary to achieve its intent, with remaining Terms unaffected and in full force.
No waiver of any breach is effective unless in writing and signed. Delay in enforcement does not waive rights; single waiver does not extend to future breaches.
These Terms, with incorporated policies, embody the full understanding, superseding predecessors. Amendments only via written notice or posted updates.
Neither party liable for delays from Force Majeure; affected party notifies promptly and resumes performance ASAP.
You may not assign rights without consent; We may assign freely to Affiliates or successors in mergers.
Notices to You via email/dashboard; to Us at support@trezorgroup.com. Deemed received 24 hours post-send.
English version controls; translations courtesy-only, non-binding.
We may revise Terms to adapt to regulations, technology, or operations. Material changes (e.g., liability shifts, new features) trigger 30 days’ advance notice via email, in-app alerts, or Service banners. Minor edits effective immediately.
Continued use post-effective date constitutes acceptance. To opt-out, terminate access before changes apply. Review regularly; Your vigilance is key.
For support, queries, or notices:
Responses within 48 hours; escalations to compliance@trezorgroup.com for regulatory matters. EU users: Refer to national ombudsmen if unsatisfied.
